Talk to the person who made it.
Hi, I am Kevin. If Balooza feels broken, confusing, or simply not fun, send me a note.
Write to Kevin
Email hello@balooza.app. Include the app version from Settings, your iPhone model, and what happened just before the problem. Do not send passwords, Apple sign-in codes, or sensitive deck content.
This is a small friends-and-family pilot, so support is personal rather than a formal help desk. Kevin will respond as soon as practical.
Join the TestFlight
The first public TestFlight link will appear here after Apple approves the build for external testing. If Kevin sent you a private link, open it on an iPhone with iOS 18 or later and follow Apple’s TestFlight steps.
Quick recovery
A round feels stuck
Exit the round, reopen the deck, and start again. Local play should still work without an account or network.
A deck will not generate
Check your connection, try a shorter request, then wait a minute before trying again. The pilot has a small shared AI budget.
Cloud content is missing
Confirm you used the same Apple Account, then pull to refresh. Do not create a second account to recover the first.
A community deck is unsafe
Use Report and Block Creator in the app. For an urgent issue, email Kevin with the deck link.
Account deletion
You can delete your account from Balooza Settings. The deletion guide explains the steps and what will be removed. Email Kevin only if the in-app control is unavailable.